FAQs

How much is shipping?
Shipping is free worldwide for all orders over $150. For orders below $150, a flat fee of $10 is applied.
How will you package my purchased item?
We care immensely about the aesthetics of product packaging. Your item(s) will come in a beautiful reusable branded LaMoon Knits canvas bag of superb quality.
Where do you ship to, and where from?

We ship worldwide from Azerbaijan. Please note that Azerbaijani Post does not offer unregistered delivery – all international mail has to be registered. In result, if you were not at home to receive the package, it may end up at the local post office and you will receive information from your local postal service about how to collect it.
How long will it take for my product to arrive?

It typically takes 10-14 days for your order to arrive from the day it has been shipped. If your order is in stock, it will be shipped within two business days form the purchase. For made-to-order items, please consult individual product listings for specific details.

What is your return policy?

You may return any full priced item within 45 days of purchase, as long as it is in its original condition (not worn or washed) and original packaging, and with original labels and tags.
We will not accept items that were custom made to your specific measurement.
Return shipping is the buyer’s responsibility. For more information on our return policy, please read here.

 

Can I return a damaged/defected item?

A refund, store credit, or replacement will be offered when an item you received is damaged or defective. Such cases must be reported within 40 days of delivery to be eligible for replacement or refund. Please send us a message via the Contact Us page with your order number and detailed photos of the damage.

 

Changes/ cancellations to your order

If you wish to cancel or change your order, please contact us via Contact Us page as soon as possible. If your item has not been shipped, we will do our best to accommodate your request.

 

Lost or stalled packages

If a package is marked as delivered, it is the buyer’s responsibility to track it with his/her local post office. Please note that Azerbaijani Post does not offer unregistered delivery – all international mail must be registered. As a result, if you were not at home to receive the package, it may end up at the local post
office and you will receive information from your local postal service about how to collect it.

 

What is the best way to contact you?

Please send a message via Contact Us page and we will get back to you as soon as possible.

 

Where are you located?

While we are a US business, we are currently located in Baku, Azerbaijan. We ship most of our products from Azerbaijan.

 

Where are your knits produced?

While most product categories are made locally in Azerbaijan, we outsource some hand-loomed production to Lithuania, and some industrial production to Belgium, where small family-run knitting houses still exist. To learn more about our ways of knitting and our team of knitters, please read the About page.

 

Product Variance

Due to handmade nature of most product categories, there may be slight sized variance in our items. Please also note that all hand crocheted details/ embellishments are unique an one of a kind, and will differ slightly from one another.

 

Where do you buy your yarn?

We focus on natural and easy-care fibers. Overall, in our production we use about 70% cotton, mostly organic, 10% merino wool, 10% linen, and 10% organic bamboo. Occasionally we use a small part of other viscose or elastic yarns to achieve specific effects.
Most of our yarns are purchased from several Italian mills.

 

Will your knitted clothes shrink after washing them?

Most of our products, with exception of hand-knitted accessories, are pre-washed and will not shrink further, as long as you follow care instructions. Please note that most of our items are easy-care. This means that they can be washed in the washing machines with similar garments in cool water, and even tumble-dried. The high quality of our yarns ensures that our knitted items can be washed many times and they will not loose their look and feel with time. 

 

Who designs your knitwear?

All of LaMoon Knits designs are created by Agniete Kurutyte Kaufman. Learn more about her story and the journey of LaMoon Knits here. 

 

Collaborations & Wholesale

Thank you for your interest in working with LaMoon Knits. Email lamoonknits@gmail.com and please include all relevant information, links, and other visuals. If we see a potential for collaboration, we will get back to you within a week.

 

Social Media

We greatly appreciate it when you tag our Instagram account @lamoon_knits and Facebook account @lamoonknits. Please note that this gives us permission to further share your photo on our social media.
We do not always read our Instagram or Facebook messages promptly. It is best to use the Contact Us  page to get in touch with us.